Purpose of the Role
DHU Urgent Care (LLR) CIC is a non-profit making provider of urgent care and out of hours services within Leicester, Leicestershire and Rutland (LLR), a population of just over one million. Leicester City Health is a GP Federation working to ensure the sustainability of primary care and improve patient services in Leicester City. The two organisations have come together to co-deliver primary care services in Leicester City.
This post provides a wide range of medical reception and clerical work support. The role requires a good working knowledge of Primary care & Urgent Care, including a computerised clinic system (e.g. SystemOne).
To lock all doors and cabinets, close all windows and close down the computers at the end of the day, ensuring all patients have left.
To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner.
To receive and record incoming calls accurately and transferring calls as appropriate to Doctors, Nurses, the Practice Manager and other staff.
Comfort call patients if DNA
To receive and record requests for home visits, following the protocol for this.
To receive patients, dealing with their enquiries and explaining surgery procedures.
To make new and follow-up appointments and deal efficiently with appointment bookings.
To extract patient records as required.
To check daily mail, extract and file any other relevant documents.
To summarise patient records, following protocol.
To undertake all aspects of data entry.
To type outgoing correspondence.
To ensure the reception area and back office is kept tidy and ready for use by incoming colleagues and that information about any unresolved, outstanding or urgent matters is passed on.
To maintain the waiting area in a neat and tidy condition.
To provide a positive image of the organisation.
To maintain his/her own professional competence in accordance with professional requirements, detailed in an annual Personal Development Plan that demonstrates a continued commitment to training and development.
To immediately bring to the attention of the Manager any issue or incident, clinical or otherwise, that would attract censure or praise, or might bring DHU to the attention of the SHA, CCG, PBC or LMC or into the public view.
To adhere to all DHU Health Care CIC Policies and Procedures as necessary.
To maintain confidentiality of information relating to patients, clients, staff and other users of the services.
To undertake any other duties commensurate with the role, within the bounds of his/her own competence.
As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements.
Any other reasonable duties as required from time to time
The job holder will have;
High level of Administration experience
Previous experience in a health care environment desirable
Computer experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media
Accuracy and attention to detail
IT literacy skills in Word, Excel, PowerPoint
Flexible & adaptable to meet changing needs of service
DHU believe our workforce should be as diverse as the range of services we offer, and the communities we serve. We are committed to valuing and encouraging diversity throughout our workforce, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. As part of our mission we are dedicated to eliminating discrimination
DHU Health Care CIC is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment.
Infection Prevention & Control
Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff. IP&C is everyone’s responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Tier 2 Certificate of Sponsorship
Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.
From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.
Guidance can be found here Criminal Records Checks For Overseas Applicants
Applicants must have current UK professional registration. For further information please see applying from overseas.