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Complex Care Coordinator

Job Field:
Management/Admin Jobs
Clerical Officer / Administrator Jobs
Doctor & Nurse Grade Type:
Doctor & Nurse Grade:
Contract Type:
23,000 to 26,000 per annum
Salary Description:
£23000 - £26000 per annum
Cordant Care
Job Ref:


* You will ensure that there are sufficient workers available to meet client/service user requirements.
* You will manage and monitor complex shift rotas to ensure that the level of care provided supports the user's needs.
* With the support of your Registered Manager, you will remain up to date with changes and updates in relevant legislation and Group Policy and Procedures
* You will monitor and communicate with multidisciplinary teams any changes relating to the health and wellbeing of the Service User.
* You will work closely with the Administration hubs to ensure workers are compliant and meet all eligibility standards.

* You will ensure that all workers registered are compliant with CQC essential standards and Group Policy and Procedure.

* You will be responsible for maintaining worker records in line with both Sugarman Health and Wellbeing operating procedures and group standards
* You will maintain Mobile Worker records in line with both Prime Time operating procedures and group standards
* You will assist and resolve mobile work queries competently and comprehensively and handle and rectify client queries
* You will be responsible for communicating to the family and necessary government bodies, or any changes of condition or needs of the Service User.
* You will work with your management, clients and colleagues to leverage safe working practices
* You will effectively manage the relationship between Service Users, Families and Government Bodies..

Health, Safety and Compliance

* You will ensure you are fully compliant with Company policies and procedures ensuring minimum audit scores are exceeded.
* You will ensure safe systems of working are adhered to and promote safe working practices.
* It is expected you will work within both internal and external compliance and Quality Assured systems.
* You are expected to maintain an up to date knowledge of Legislation ensuring full compliance, inclusive of CQC, Safeguarding, DBS and all relevant Legislation.
* You will ensure a clean, tidy and safe working environment is maintained, ensuring materials and equipment are handled, stored, transported and maintained safely.
* Escalations for business, operational, managerial, legal and strategic requirements are made by you in a timely manner to line management or relevant reporting bodies inline with Company Procedure.


* You will have the ability to work unsupervised whilst always maintaining an appearance that is suitable to represent the business.
* You will be able to effectively multitask, adequately prioritise a busy and demanding workload and work towards and within deadlines.
* You will possess excellent communication skills with the ability to work collaboratively and in the spirit of the Company and your position whilst having the ability to delegate where necessary.
* You will demonstrate continual development of your own knowledge, skills and capability within a complex care environment
* You will possess a sound knowledge of complex care, working with people who have complex care requirements.
* You will have the confidence and professionalism to attend multidisciplinary meetings, safeguarding meetings and deal with sensitive complaints.
* You will have excellent organisational skills
* You will be adaptable to change
* You will effectively demonstrate management of workforce skills, often through remote management.


Cordant Group is an equal opportunities employer

Closing Date:

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