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Out of Hours Dispatcher - Leicester

Job Field:
Nurse Jobs, Support Services Jobs
Patient advice and liaison service Jobs, Telephone/NHS Direct Consultant Jobs, Ambulance Dispatchers, Drivers & Technicians Jobs
Doctor & Nurse Grade Type:
Doctor & Nurse Grade:
Contract Type:
Salary Description:
DHU Healthcare CIC
Job Ref:

Due to an exciting contractual win, DHU Healthcare CIC are recruiting for dispatchers based in our Leicester office to ensure the seamless dispatching of clinicians within our Home Visiting Service, and be repsonsible for monitoring all operational acitivities, and ensuring the smooth and efficient running of the service.

What you will do;

Timely despatch home visits to the appropriate clinicians in designated cars as required, ensuring that the Company ‘priority’ and ‘time targets’ are not breached whilst ensuring the efficient use of resources
Proactively scan visit caseload to identify streamed calls via the SCM and make contacts with patients to arrange visits
Despatch and monitor the progress of home visits and maintain records appropriately.
Proactively scan visit caseload and comfort call patients during peak periodsCompliance and achievement of DHU and National quality standards

What you will get in return;

NHS continuous service honoured (if applicable)
Enrolmemnt in the NHS pension scheme
Competitive annual leave allowance
The opportunity to work within a growing organisation commited to employee development

The ideal candidate will;

Be a flexible worker and able to work evenings, overnights and weekends.
Have experience working with the public ideally within the NHS or a busy setting
Highly computer literate, and ideally have experience working with adastra and systmONE.
Excellent interpersonal skills across various levels of senority.

DHU believe our workforce should be as diverse as the range of services we offer, and the communities we serve. We are committed to valuing and encouraging diversity throughout our workforce, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. As part of our mission we are dedicated to eliminating discrimination.

Closing Date:

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