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Care Coordinator

Job Field:
Support Services Jobs
Senior Carer Jobs
Doctor & Nurse Grade Type:
Doctor & Nurse Grade:
Contract Type:
20 to 22 per annum
Salary Description:
£20 - £22 per annum
Medacs Healthcare
Job Ref:

Medacs Healthcare are currently recruiting for a Care Coordinator in the Leicester branch. This is an exciting opportunity for someone who is looking for career progression and has worked as a carer before.

The right candidate will

* Have experience in care
* Willing to learn
* Able to work under pressure
* Flexible and able to work 37.5 hours a week 7am-3.30 or 9.30-6pm week on and week on and off
* Good communication skills
* PC literate

You will be in charge of looking after disabled children.


* Starting Salary is 20,000 per annum
* Full training provided
* Pension scheme
* NVQ Level 5


Location: Leicester

Reports to: Care Manager or Registered Branch Manager

Purpose of the role/job description:

 To support the Branch Manager/ Team Leader/ Care Manager in the delivery of a high quality care service with responsibility for the deployment and management of care workers

 To ensure the contractual KPI's are being met and implemented

 To champion the Medacs Healthcare brand, whilst promoting our vision and values

 To create a seamless service for our Service Users

Key result area:

 Responsibility for ensuring all care workers are fully briefed before commencing a care package.

 Responsibility for care worker rotas; creating consistent and stable rotas via zones and mini zones and ensuring rotas are produced and communicated in a timely fashion.

 Responsibility of ensuring accurate availability are assigned to all care workers on the Coldharbour system

 Responsibility for ensuring all service users are kept fully up to date on any care worker changes, be it temporary or permanent

 Manage time-keeping and absences of the care workforce.

 Develop a commercial relationship with service managers, social workers and brokerages.

 Ensure that all service users/clients are contacted via a monitoring telephone call on a monthly/quarterly basis and recorded on Coldharbour.

 Ensure that all service users/clients and care worker files are up to date, scanned onto Coldharbour and any relevant information recorded on appropriate section of Coldharbour.

 Carry out monitoring functions such as service users/clients satisfaction telephone calls and service users/clients review visits.

 Ensure that all complaints and concerns reported through events, recorded on the computer record and the complaints procedure is followed.

 Be fully aware of all contractual requirements as detailed in agreements with relevant local authorities/private clients.

 Ensure you are working to and meeting all contract KPIs, identifying any areas for improvement, creating and implementing action plans where necessary

 Work closely with the Recruitment Team/Registered Branch Manager to review candidate attraction/candidate flow, through workforce planning.

 Maximise sales and gross margin through new and existing contracts / clients, efficient servicing of contracts/private clients, and ensuring all relevant Terms of Business and payment terms are issued

 Ensure at least 90% of rotas are templated.

 Ensure no unfilled packages are handed over to Out of Hours and appropriate handover occurs with up to date information

 Ensure all service users are assigned the necessary PINs to move them into ECM systems promptly and care workers use the electronic monitoring (contract specific).

 Ensure payroll/invoice requests/queries are dealt with accurately and in a timely manner.

 Assist with preparation of timesheets, ensuring the care plan and timesheet match and that authorisation is gained immediately from the local authority/client if they do not match

 Complete care calls within the community if required

Closing Date:

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