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Homecare Coordinator

Job Field:
Support Services Jobs
Speciality:
Senior Carer Jobs
Doctor & Nurse Grade Type:
Unspecified
Doctor & Nurse Grade:
Unspecified
Country:
England
Region:
All England
Contract Type:
Permanent
Currency:
£
Salary:
20,000 to 20,000 per annum
Salary Description:
Up to £20000 per annum + DBS, pension, parking, paid on-call
Posted:
17-Jul-18
Recruiter:
Medacs Healthcare
Job Ref:
SC/COD/July 18

KEY RESPONSIBILITIES

* Responsibility for ensuring all care workers are fully briefed before commencing a care package.
* Responsibility for care worker rotas; creating consistent and stable rotas via zones and mini zones and ensuring rotas are produced and communicated in a timely fashion
* Responsibility for ensuring accurate availability are assigned to all care workers on the Coldharbour system
* Responsibility for ensuring all service users are kept fully up to date on any care worker changes, be it temporary or permanent
* Manage time-keeping and absences of the care workforce
* Develop a commercial relationship with service managers, social workers and brokerages
* Ensure that all service users/clients and care worker files are up to date, relevant data scanned onto Coldharbour and any relevant information recorded on appropriate section of Coldharbour
* Ensure that all complaints and concerns reported through events are recorded on the computer record and that the complaints procedure is followed
* Be fully aware of all contractual requirements as detailed in agreements with relevant local authorities/private clients
* Ensure you are working to and meeting all contract KPIs, identifying any areas for improvement, crating and implementing action plans where necessary
* Work closely with the Recruitment Team/Registered Manager to review candidate attraction/candidate flow, through workforce planning
* Maximise sales and gross margin through new and existing contracts/clients, efficient servicing of contracts/private clients, and ensuring all relevant Terms of Business and payment terms are issued
* Ensure at least 90% of rotas are templated
* Ensure no unfilled packages are handed over to Out of Hours and appropriate handover occurs with up to date information
* Ensure payroll/invoice requests/queries are dealt with accurately and in a timely manner
* Ensure templated hours are matched to the Local Authority/private agreements
* Complete care calls with the community if required

CARE WORKER SUPERVISIONS/APPRAISALS

* Work with the SQA to ensure all care staff and temporary care workers receive supervision/appraisal at least three monthly to review their standards of practice and identify training needs and development and communicated to the Training Team
* Ensure all care worker records are fully maintained i.e Supervisions, return to works, annual appraisals and other relevant paperwork
* Ensure patch meetings occur on a regular basis
* Annual appraisal with relevant information fed back to Registered Manager or SQA if necessary.
* To identify domiciliary care workers that would be appropriate for NVQ/QCF placement and advise the training team
* To understand and attend relevant training which is deemed necessary to the post, in order to enhance skills and service delivery
* To understand and comply fully to all company policies, procedures and guidelines
* To provide evening, weekend and bank holiday out of hours support facility on an agreed basis or as required. For example, out of hours facility normally operates between the hours of Mon-Fri 18:00-23:00, Weekends 07:00-23:00

KEY SKILLS

* Professional manner
* Negotiation skills
* Relationship building skills
* Able to work in a fast paced environment
* Driven
* Motivated
* Good IT Skills
* Strong Customer Service Skills

KEY PERFORMANCE INDICATORS

* Reduced volume of service user complaints
* Turnover of care workers
* Accurate and timely production of rotas
* Care worker development
* Patch meetings

QUALIFICATIONS

ESSENTIAL

DESIRABLE

* High School Certificate or equivalent.
* NVQ 2/3

EXPERIENCE

ESSENTIAL

DESIRABLE

* Excellent customer service skills
* Ability to communicate on all levels
* Must be able to work as part of a team
* Recruitment experience

This job description describes the principal purpose and main elements of the role. It is a guide to the nature and main duties as they currently exist, but is not intended as a wholly comprehensive or permanent schedule and is not a contractual document. This document may be amended to meet the changing needs of the role.

Closing Date:
15/08/2018

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