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Assistant Director-Customer ServiceArabic Speaking

Job Field:
Management/Admin Jobs
Clerical Officer / Administrator Jobs
Doctor & Nurse Grade Type:
Nurse Grades
Doctor & Nurse Grade:
Health Visitor/Community Nurse Jobs
All Qatar
Contract Type:
Salary Description:
PE Global Healthcare
Job Ref:

PE Global Healthcare requires an Assistant Director of Customer Services for one of the largest hospital groups in Qatar.

The position of Assistant Director of Customer Services (ADCS) is a new post holding corporate responsibilities to promote good practice in customer service within the mission, vision and values of the organization. ADCS is responsible for assisting in comprehensive corporate wide policy, program and practice development in customer service. The individual`s primary function is to plan, organize, coordinate, integrate and monitor & train the people, processes, and technologies supporting patient and family complaint entry. The individual`s goal is to operationalize an effective, proactive, accessible, and highly visible complaint and feedback access process for patients and families and the public. The ADCS will specifically supervise the Customer Experience Coordinators (CEC) and Customer Experience Supervisors (CES) working directly under the ADCS` supervision. The individual is expected to work independently in dealing directly with Corporate Customer Service Management leaders and staff, CEOs, Executive Directors, Chiefs of Staff, and other identified HMC leaders, to ensure that the identified concerns, issues, and complaints are initiated, documented, processed and resolved according to the Complaints Management and related HMC policies and procedures. Furthermore, the ADCS will have line management responsibility for the Patient Visitor Service Center (PVSC) functions and the hospital/service level Customer Service functions, including the management of comments and compliments received from patients.

Essential Education: Bachelor`s Degree in business / hospitality / tourism / management / customer service healthcare administration.

Essential Experience: 10 years working experience in any industry related to service or health care; including at least 3 years in a managerial position with similar responsibilities and area of expertise of complaint management.

Language Skills: High level communication skills in English and Arabic (both verbal and written)
Computer Skills: Advanced skills; Proficient in MS Word, Excel, Email and Internet

Closing Date:

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