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Customer Experience Supervisor - Arabic Speaking

Job Field:
Management/Admin Jobs
Clerical Officer / Administrator Jobs
Doctor & Nurse Grade Type:
Nurse Grades
Doctor & Nurse Grade:
Health Visitor/Community Nurse Jobs
All Qatar
Contract Type:
Salary Description:
PE Global Healthcare
Job Ref:

PE Global Healthcare requires a Customer Experience Supervisor for one of the largest hospital groups in Qatar.

The Customer Experience Supervisor (CES)will fulfil all duties associated with a Customer Experience Coordinator (CEC) that include the following: primary function is to work independently in dealing directly with Corporate Customer Service Management leaders and staff, CEOs, Executive Directors, Chiefs of Staff, and other identified leaders, to ensure that the identified concerns, issues, and complaints are initiated, documented, processed and resolved according to the Complaints Management and related policies and procedures. The officer`s goal is to ensure issues, concerns and complaints are processed effectively and efficiently in order to ensure case-by-case resolution and as a result, organizational learning and service improvement. The ideal candidate is someone who has strong verbal, interpersonal, and organizational skills. Additionally, the candidate must be an experienced problem solver. The CES will be deployed both at the Corporate level and at the hospital level. It is the primary operational contact for the CEC`s and is supporting the Head of Department in supervising the daily operation of the Corporate Customer Service Office. In addition he/she is supporting the Head of Department giving on job training and coaching.

Depending on the size of the hospital or service the CES is assigned to, the CES will have line management responsibility for the Patient Visitor Service Center (PVSC) functions and the hospital/service level Customer Service functions, including the management of comments and compliments received from patients.
Essential Education: Bachelor`s Degree in business / hospitality / tourism / management / healthcare administration or the equivalent

Essential Experience: 7 years working experience in any industry related to service or health care; including at least 5 years in a supervisory position and dealing with customer enquiries and handling customer feedback

Language Skills: English and Arabic is a Must (verbal, reading and writing)
Computer Skills: Advanced

Closing Date:

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