PE Global Healthcare requires a Customer Service Manager for one of the largest hospital groups in Qatar.
The Customer Service Manager (CSM) of the Corporate Customer Service Office`s (CCSO) primary function is to plan, organize, coordinate, integrate and monitor & train the people, processes, and technologies supporting patient and family comment and complaint entry. The manager`s goal is to operationalize an effective, proactive, accessible, and highly visible comment and complaint and feedback access process for patients and families and the public. The CSM will have line management responsibility for the customer service staff (formerly Patient Visitor Service Center) functions and the hospital/service level Customer Service functions, including the management of comments and compliments received from patients.
Bachelor`s Degree in business / hospitality / tourism / management / customer service healthcare administration
7 years experience in customer care dealing with patient enquiries and handling feedback, out of which 2 years must be in a managerial or supervisory role
Language Skills: English and Arabic is a Must (verbal, reading and writing)
Computer Skills: Advanced, MS Office is a must