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Customer Experience Manager-Arabic Speaking A01162

Job Field:
Management/Admin Jobs
Speciality:
Clerical Officer / Administrator Jobs
Doctor & Nurse Grade Type:
Nurse Grades
Doctor & Nurse Grade:
Health Visitor/Community Nurse Jobs
Country:
Qatar
Region:
All Qatar
Contract Type:
Permanent
Currency:
EUR
Salary Description:
Negotiable
Posted:
17-Oct-16
Recruiter:
PE Global Healthcare
Job Ref:
A01162


PE Global Healthcare requires a Customer Service Manager for one of the largest hospital groups in Qatar.


The Customer Service Manager (CSM) of the Corporate Customer Service Office`s (CCSO) primary function is to plan, organize, coordinate, integrate and monitor & train the people, processes, and technologies supporting patient and family comment and complaint entry. The manager`s goal is to operationalize an effective, proactive, accessible, and highly visible comment and complaint and feedback access process for patients and families and the public. The CSM will have line management responsibility for the customer service staff (formerly Patient Visitor Service Center) functions and the hospital/service level Customer Service functions, including the management of comments and compliments received from patients.


Essential Education:
Bachelor`s Degree in business / hospitality / tourism / management / customer service healthcare administration

Essential Experience:
7 years experience in customer care dealing with patient enquiries and handling feedback, out of which 2 years must be in a managerial or supervisory role


Language Skills: English and Arabic is a Must (verbal, reading and writing)
Computer Skills: Advanced, MS Office is a must

Closing Date:
15/11/2016

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