PE Global Healthcare requires a Customer Experience Coordinator for one of the largest hospital groups in Qatar.
The Customer Experience Coordinator (CEC) primary function is to work independently in dealing directly with Corporate Customer Service Management leaders and staff, CEOs, Executive Directors, Chiefs of Staff, and other identified leaders, to ensure that the identified concerns, issues, and complaints are initiated, documented, processed and resolved according to the Complaints Management and related policies and procedures. The coordinator`s goal is to ensure issues, concerns and complaints are processed effectively and efficiently in order to ensure case-by-case resolution and as a result, organizational learning and service improvement. The ideal candidate is someone who has strong verbal, interpersonal, and organizational skills. Additionally, the candidate must be an experienced problem solver.
Essential Education: Bachelor`s Degree in business / hospitality / tourism / management / healthcare administration
Language Skills: English fluent in writing and verbal as well as fluent in Arabic verbal, Urdu/Hindi is desirable
Computer Skills: Advanced