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HICT User Support (A01160)

Job Field:
Management/Admin Jobs
Information technology Jobs
Doctor & Nurse Grade Type:
Nurse Grades
Doctor & Nurse Grade:
Health Visitor/Community Nurse Jobs
All Qatar
Contract Type:
Salary Description:
PE Global Healthcare
Job Ref:

PE Global Healthcare requires a HICT User Support Technician for one of the largest hospital groups in Qatar.

• Respond immediately to users` requests for technical support with immediate solutions or the required steps and timeline needed for a solution.
• Properly document all problems into tracking software and appropriately close the problem ticket when the issue is resolved in order to satisfy the user.
• Communicate frequently with users encountering technical problems as well as with other staffs within the Technical Support section.
• Explain user problems to other support staff and section heads accurately and understandably.
• Analyze a problem from limited information to develop a list of possible solutions or courses of action.
• Coordinate with other support teams if necessary.
• Develop and deliver presentations to administration that illustrate trends or other analysis regarding technical support.
• Should be willing to work in shifts.

Minimum Education
• Bachelor`s degree. Licensure/Certifications
• Relevant certifications desirable

Years of experience
• At least 2 years of experience providing hardware/software techinal support prefereably in healthcare industry.

Please email your CV to at your earliest convenience for further details.

Closing Date:

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