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Out of Hours Care Coordinator

Job Field:
Support Services Jobs
Activities Co-ordinator/Assistant Jobs
Doctor & Nurse Grade Type:
Doctor & Nurse Grade:
Contract Type:
10.26 to 10.26 per hour
Salary Description:
Up to £10.26 per hour + Bank holiday pay
Medacs Healthcare
Job Ref:


* Responsible for manning the out of hours telephone line
* Responsible for responding to queries from Service Users, Care Workers, family members and 3rd party professionals
* Responsible for sourcing suitable cover for care calls at short notice when Care Workers are unable to work
* Responsible for ensuring Care Workers are allocated additional work with adequate travelling time between care calls
* Responsible for communicating to Care Workers any changes to their rotas
* Responsibility for ensuring all Service Users are kept fully up to date on any Care Worker changes,
* Responding appropriately to emergencies and being able to adequately resolve them
* Monitor Call Monitoring System alerts to ensure Care Workers are attending to care visits within a reasonable time.
* Develop a commercial relationship with Out of hours service managers, social workers and brokerage team
* Ensure the Out Of Hours handover is completed on a daily basis and notes updated on Coldharbour.
* If the Out of Hours service is not busy, ensure that all Service Users are contacted via a monitoring telephone call and recorded on Coldharbour
* Ensure that all complaints and concerns are reported through "Events", recorded on Coldharbour also the record is followed up and notified to the Registered Manager/Care Manager
* Be fully aware of contractual requirements as detailed in Agreements with relevant local authorities/private clients.
* Ensure all Service Users are assigned the necessary PINs to move them into ECM systems promptly and care workers use the electronic monitoring (contract specific)
* Complete care calls with the community, if required


* To provide evening, weekend and bank holiday out of hours support facility on an agreed basis or as required. For example, Out of hours facility normally operates between the hours of Monday to Friday 18:00 - 23:00, weekends and bank holidays 07:00 - 23:00.

The tasks and responsibilities shown above are not exhaustive and should merely be regarded as a guide. The jobholder will be expected to conduct any activities within reason according to the business needs at the time. These will be subject to periodic review and may be amended to meet the changing needs of the service. The job holder will be expected to participate in this process and the company would aim to reach agreement to changes.

Workplace Health, Safety and Environmental Compliance

The company is committed to maintaining the highest level of performance in all aspects of workplace health, safety and environmental management ("WHSE").

As a People / Team Manager, you will meet our WHSE obligations by:

* Complying with relevant legislation and the company's WHSE policies, standards and procedures.
* Creating a culture where people are treated with, and treat each other with respect, and in accordance with the company's equal opportunity and unacceptable behaviour policy.
* Ensuring sufficient resources are made available to maintain a safe workplace, and to meet all other aspects of the company's WHSE requirements.
* Actively participating, and supporting team participation in WHSE training and initiatives.
* Supporting the return to work of team members as part of their rehabilitation process.
* Identifying and effectively managing WHSE risks to the business.
* Ensuring business practices support WHSE management and Corporate Social Responsibility (CSR) principles.


* Professional manner
* Negotiation skills
* Relationship building skills
* Able to work in a fast paced environment
* Driven
* Motivated
* Good IT skills
* Good communication skills
* Strong customer service skills


* Reduced volume of service user complaints
* Turnover of care workers
* Accurate and timely production of rotas
* Care worker development
* Patch meetings




* High School Certificate or equivalent.

* NVQ Level 2/3






* Experience communicating on all levels

* Strong organisational skills

* Must be able to work as part of a team

* Recruitment experience


Closing Date:

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